Refund & Cancellation Policy

1. Subscription Model

Q Order operates on a monthly subscription basis. Fees are charged at the beginning of each billing cycle in Indian Rupees (INR). By subscribing, you authorise us to charge your selected payment method each month until you cancel.

2. Cancellations

You may cancel your subscription at any time from your Q Order dashboard under Settings → Billing → Cancel Subscription. Cancellation takes effect at the end of your current billing cycle. You will continue to have full access to the platform until that date.

3. Refunds

Monthly subscriptions are non-refundable. We do not offer prorated refunds for unused days within a billing cycle.

However, refunds may be considered in the following circumstances:

• Duplicate charge: If you were charged more than once for the same billing period due to a technical error, the duplicate charge will be refunded in full.
• Service unavailability: If Q Order experienced verified downtime exceeding 72 consecutive hours in a billing cycle, a prorated credit or refund may be issued at our discretion.
• Charge after cancellation: If your account was charged after a confirmed cancellation, that charge will be refunded in full.

4. Free Trial / Demo Period

Where a free demo or trial period is offered, no charges are made during the trial. You will only be billed once you explicitly choose a paid plan.

5. How to Request a Refund

To request a refund, email us at support@qorder.in within 7 days of the disputed charge. Include your registered email address and the invoice number. We will review and respond within 5 business days.

Approved refunds will be credited to the original payment method within 7–10 business days, depending on your bank or card issuer.

6. Contact

For billing queries or refund requests, contact us at support@qorder.in or visit our Contact page.